Complaints and
feedback.

At a glance

LMG’s complaints process.

LMG says its internal complaints process is available free of charge and encourages customers to raise concerns so they can be reviewed.

Making a complaint

• Provide your contact details and a clear description of the concern.
• Include relevant dates, people, documents and the outcome you are seeking.
• Use the current phone, email or postal details shown on LMG’s official complaints page.

If a complaint is not resolved

LMG’s page explains its response process and provides information about external escalation to the Australian Financial Complaints Authority (AFCA), subject to AFCA’s rules and eligibility requirements.